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Improving Diversity and Inclusion in Healthcare with CLAS

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Tue, Jun 23, 2020 @ 10:32 AM

Health systems are working to increase the Diversity of their leadership team, board and staff. Each hospital’s workforce should represent the diverse populations of the community they serve. Many hospital teams are building a culture of Diversity and Inclusion (D&I) to better engage all employees and provide high-quality, equitable care for all patients.

Part of building a culture that is mindful of D&I is being aware of the National CLAS (Culturally and Linguistically Appropriate Services) Standards. As stated in the case for National CLAS Standards “Culturally and linguistically appropriate services are increasingly recognized as effective in improving the quality of care and services. By providing a structure to implement culturally and linguistically appropriate services, the National CLAS Standards will improve an organization’s ability to address health care disparities.”

A Diversity Best Practice report says, Minorities continue to experience discrimination in healthcare and have worse health outcomes than white individuals. Cultural differences, language barriers, and high rates of unemployment and poverty have created major disparities in health status and health outcomes for minorities and other marginalized groups. Lack of diversity in the healthcare workforce, poor provider-to-patient communication, and health literacy challenges further contribute to the problem. 

The National (CLAS) Standards is a great strategy intended to advance health equity, improve quality, and help eliminate healthcare disparities, by providing a set of 15 action steps for healthcare organizations to implement.

The National CLAS Standards are as follows:

Principal Standard

Governance, Leadership and Workforce

Communication and Language Assistance

Engagement, Continuous Improvement, and Accountability

This content was originally published here.

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